SHIPPING + RETURNS

Shipping
YINKA ORISAN offers flat rate shipping. We require a signature upon delivery for any order over $1,000. You are given an option to sign or not sign for the package on check out for orders under this amount. Should you choose not to sign for your package please be aware YINKA ORISAN is not liable for lost shipments when tracking dictates it has been delivered. YINKA ORISAN is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather or technical issue within the shipping company. 

UPS Ground shipping to addresses within the US is free (excluding Hawaii, Alaska, and Puerto Rico)

UPS 2nd Day Air is $30.

Fedex Overnight is $35.

Fedex International is $80.

All international shipments are sent the fastest Fedex option possible.

YINKA ORISAN is not responsible for any additional taxes or duties associated with international deliveries. YINKA ORISAN is not responsible for delayed delivery of packages due to customs or weather related issues.

 

Returns

If you are not 100% satisfied, you can return your piece for a full refund within 14 days of purchase. (Returns must be in unused condition and in the original packaging.) To make a return, please email info@yinkaorisan.com for a return authorization number. Make sure to include the reason for your return. Shipping charges cannot be refunded.

Returns may be sent to our Customer Service Center at: YINKA ORISAN

ATTN: Returns

PO BOX 1574

Farmington, CT 06032

If you purchased a piece from an outside retailer and would like to exchange or return it, you must bring the piece to the original retailer where the item was purchased. We are not responsible for any pieces not purchased directly from YINKA ORISAN.

Should you have a remaining balance after your exchange, this will be provided in the form of store credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are exempt from being returned.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@yinkaorisan.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@yinkaorisan.com and send your item to: PO BOX 1572 Farmington US 06034.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a nonrefundable merchandise credit will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.

Shipping Returns
To return your product, you should mail your product to:

YINKA ORISAN

Attn: Returns

PO BOX 1572

Farmington, US 06034

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We reccomend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.